How to enable Accept or reject a case solution from the Consumer Service Portal in Snow Madrid version

jituksingh
Kilo Guru

‎08-27-2019 04:21 AM

Hi All,

I want to enable accept solution and reject solution along with solution proposed functionality in Snow in Incident table. How should I do that?

Thanks in advance!

 

Regards,

Jitendra Singh

0 Helpfuls
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1 REPLY 1

Pratiksha Kalam
Kilo Sage

‎08-27-2019 06:10 AM

Hi,

  1. Log in to the Consumer Service Portal.
  2. Click Cases in the portal header to view a list of cases related to the current user.
  3. Click a case number to view more information about the case.
  4. Click one of the following buttons:
    OptionDescription
    Accept SolutionAccepts the solution proposed by the agent and changes the case state to Closed.
    Reject SolutionRejects the solution proposed by the agent and changes the case state to Open.

 

https://docs.servicenow.com/bundle/newyork-servicenow-platform/page/build/service-portal/concept/act...

If my reply helps you at all, I’d really appreciate it if you click the Helpful button and if my reply is the answer you were looking for, it would be awesome if you could click both the Helpful and Accepted Solution buttons! 🙂


Regards,
Pratiksha

0 Helpfuls