How to enable/book Walk Up appointments using virtual agent topic?

[Community Alums]

Hi All,

We have enabled walkup experience functionality in our project. we have to enable walk-up bookings from virtual agent chat. Can anyone help how we can enable this functionality in Virtual Agent chat? 

Thank You!

Regards,

Ganesh

[Community Alums · Accepted solution]

Hi @Community Alums ,

 Read these links:

https://docs.servicenow.com/bundle/utah-customer-service-management/page/product/customer-service-management/concept/conv_appt_booking_using.html

https://docs.servicenow.com/bundle/utah-customer-service-management/page/product/customer-service-management/task/conv_appt_booking_install.html