How to enable 'edit' button in 'Incidents Caused By Change' related list of change request?

[Pavithra R2]

Hello,

In change request form, I'm not able to view the 'edit' button in 'Incidents Caused By Change' related list. Though the 'Omit edit' checkbox is unchecked in list control of this related list, the edit button is not visible and when the change request is closed, 'new' button of this related list is also disappeared. Screenshot of the related list is attached below.

Thanks

Pavithra

[Dr Atul G- LNG]

Hi @Pavithra R2 

I think it is expected behaviour, this tab will be helpful when change is just deployed and any incident has been raised immediately and that is the reason no edit button is there. 

[Mark Roethof]

Hi there,

Out-of-the-box, on for example "Incident Fixed by Change" there is Edit + New, while on "Incident Caused by Change" there's only New. This has nothing to do with List Control and Omit Edit. This has to do with "Reference Floats" which is configured on the Dictionary Entry of the Reference field.

For example, on Incident field "Change Request":

On Incident field "Caused by Change":

[Melody MW]

That answer saved my day.. thank you

[FarhanaC]

Thank you so much Mark Roethof !!

I struggled with this on the List Control, Write ACL for inciden.caused_by and nothing was working!
Your answer saved my day!!

Big thank you!