How to Enable "Create Knowledge" UI Action in CSM Configurable Workspace?

swethavelu
Tera Contributor

Thursday

Hi Community,

 

I am working on ServiceNow CSM Configurable Workspace and want to enable the "Create Knowledge" UI Action button for cases.

Here’s what I have done so far:

  • Navigated to System Definition > UI Actions.
  • Filtered for the table: sn_customerservice_case and Name: Create Knowledge.
  • I can see the UI Action record with the following options.

swethavelu_0-1766118977917.png

 

Could you please guide me on:

  1. What conditions or settings I need to check for this UI Action to appear in CSM Workspace?
  2. Do I need to modify the Workspace Form Layout or UI Action visibility conditions?

Thanks in advance for your help!

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11 REPLIES 11

abirakundu23
Giga Sage

yesterday

Hi @swethavelu ,

Please check "sys_ux_form_action" table Create Knowledge UI action is active or not ?

abirakundu23_0-1766131444559.png

Please mark helpful and accept answer if it's worthy for you.

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swethavelu
Tera Contributor
In response to abirakundu23

yesterday

Hi @abirakundu23 

 

Thanks for the response.

Yes, it is active, but Create knowledge button is not visible in workspace.

swethavelu_0-1766135426258.png

 

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