The CreatorCon Call for Content is officially open! Get started here.

how to enable the visibility of attachments in servicenow only for the callers and assigned to field

selvameena
Tera Contributor

Hi All,

 

I'm new to Snow Scripting and have a use case to enable the visibility of attachments on an incident table only for the callers and assigned to the member field. How can I achieve this, I went through this forum, online n youtube looking for a solution, but no luck yet. Thank you so much in advance

2 REPLIES 2

Amit Gujarathi
Giga Sage
Giga Sage

HI @selvameena ,
I trust you are doing fine.
You can follow this below article it will help you out to get solution draft for your usecase.
https://www.servicenow.com/community/itsm-articles/make-selected-attachments-invisible-to-non-itil-u... 


Was this answer helpful?


Please consider marking it correct or helpful.


Your feedback helps us improve!


Thank you!


Regards,


Amit Gujrathi



Ankur Bawiskar
Tera Patron
Tera Patron

@selvameena 

you can use table level READ ACL on sys_attachment

what did you start with and where are you stuck?

Regards,
Ankur
Certified Technical Architect  ||  9x ServiceNow MVP  ||  ServiceNow Community Leader