How to enable Virtual Agent in ServiceNow Mobile app

[Sirri]

Hi All,

Please let me know how enable Virtual Agent in ServiceNow Mobile app.

Thank you

[Community Alums]

Hi @Sirri ,

Please refer to this link : https://docs.servicenow.com/bundle/xanadu-mobile/page/administer/tablet-mobile-ui/task/sg-mobile-vir...

[Ravi Gaurav]

Hi @Sirri 

You can follow the below steps :-

Procedure

1. Navigate to All > System Mobile > Mobile App Builder.
   The Mobile App Builder
2. Search for the application scope you are working in and then select the name of the application scope.
   The Mobile App Builder
3. Select the Functions category, and then select New.
4. In the Name field, enter the name of the data parameter.
   You can have multiple parameters with the same name, so choose a name that you can distinguish easily.
5. From the Type list, select Chat Launcher.
6. In the Context field, select Global.
7. Select Save.
8. Navigate to the Screens category on the Mobile App Builder home screen and select the launcher screen where you want to add your Virtual Agent quick action or select New and choose New launcher to create a new launcher screen.
9. In the Quick action function instance field, select the function created in the previous steps.
10. Select Save.