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How to enable Virtual agent to Service operation workspace?

Naveen Kumar
Tera Contributor

‎12-18-2023 12:57 AM

I need to enable the Virtual agent in Service operation workspace for ritms

 

NaveenKumar_0-1702889809405.png

 

Please guide me how to achieve this.

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3 REPLIES 3

Sid_Takali
Kilo Patron

‎12-18-2023 08:51 AM - edited ‎12-18-2023 08:53 AM

Hi @Naveen Kumar  I mean you are talking about Agent Assist? 

If it is about Agent Assist follow this thread https://www.servicenow.com/community/developer-blog/how-to-add-agent-assist-to-any-table-in-service-... 

 

Regards,

Siddharam Takali

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Dr Atul G- LNG
Tera Patron
Tera Patron

‎12-18-2023 08:54 AM

Hi @Naveen Kumar  

 

The virtual agent is available on service portal for end users , what exactly you are looking for ?

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ritu_saluja
Tera Expert

‎12-21-2023 01:47 AM

Hello @Naveen Kumar ,

go to sp_agent_chat_config.LIST  and create a new and in portals add service operation workspace

 

Please mark my answer correct and helpful if it helps you

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