How to enable Virtual agent to Service operation workspace?

Naveen Kumar · ‎12-18-2023

I need to enable the Virtual agent in Service operation workspace for ritms

Please guide me how to achieve this.

Sid_Takali · ‎12-18-2023

Hi @Naveen Kumar I mean you are talking about Agent Assist?

If it is about Agent Assist follow this thread https://www.servicenow.com/community/developer-blog/how-to-add-agent-assist-to-any-table-in-service-...

Regards,

Siddharam Takali

Dr Atul G- LNG · ‎12-18-2023

Hi @Naveen Kumar

The virtual agent is available on service portal for end users , what exactly you are looking for ?

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

****************************************************************************************************************

ritu_saluja · ‎12-21-2023

Hello @Naveen Kumar ,

go to sp_agent_chat_config.LIST and create a new and in portals add service operation workspace

Please mark my answer correct and helpful if it helps you