I need to know how to find who is END USER and ITIL USER?Based on role i can find the ITIL USER is that correct?If that is correct then how can find who is END USER?Thanks and Regards,Dinesh Chinnadurai
i have Group field(reference) in KB record so when i select the group name in KB record then that group name should be upadte in KB Group field(string type) of Approval table.
need to add "database" under infrastructure which is under Configuration Management. Can someone let us know how to do that please.
How is it different if, we add script includes method in advanced reference qualifier Vs using a dynamic reference qualifier (where dynamic filter selected is the same script include method which we mentioned earlier)?ThanksDivya
Has anyone been able to link a request tasks to a change request similar as showing in this steps. Link changes to a project task I am able to see it creates a change from the task but I cant get the task to show up linked on the change request?
Hi all,Has anyone successfully updated the "Homepage Search" widget (or created their own) so rather than displaying the generic heading as per below:It displays much the same way that the HI service portal homepage is configured by displaying a cust...
End users on this instance have no role. They have read access only to forms that include them as a reader.The script on the Access Control that allows read access for designated readers (with no role) works:var answer = false;if (current.u_readers...
Good Morning All,I am working on a scenario where we are attempting to identify duplicate CIs and merge one with the other.The approach I'm taking is to have each CI in its own GlideRecord and a list of fields I would like to not copy like so:var ci1...
When using Studio in my Developer Instance to build components, I see the 'Try It' button when I 'Update' a record, but it disappears almost immediately when the page finishes refreshing. This happens when editing a Catalog Item or a UI Page maybe ot...
Hello.We have Virtual Task board members who are not able to see various tasks Assigned to him/her from the owner. I was able to create a user and add him to the board and could duplicate the view board member view. There are tasks missing. If ...
As part of my development work, I have to create ServiceNow task through PowerShell. I have retrieved the WSDL for the SOAP end point using the urlhttps://johndeere.service-now.com/sc_task.do?WSDL. Using the info I created a SOAP body, but I am getti...
I want to add the "Add to Cart" option for specific items.Can I do this thru the list view?I added Cart to the personalized list - just not sure which macro to add or does this have to be accomplished some other way.Thank you,Karen
I am using event notifications in my workflows to send out email for certain activities and it is working well. My current challenge is that I want to send a email to two individuals (requested_for, manager) for an activity and am challenged in apply...
I'm creating a web service where I enable the end user to submit a parent & child UUID in order to mange CI relations to other CIs.I have added a custom filed in cmdb_ci table called u_uuid, so that I in cmdb_rel_ci can manage (delete and create) rec...
Hi all I did write a script which shall do something like "setValue('collectorName', valueArray);" for List Collectors. There is already a script available @ http://www.servicenowguru.com/scripting/client-scripts-scripting/move-list-collector-option...
