I am wondering if there is a way to make a custom field look like the OOB Duration field. I have a group that wants to track the total number of days its team members travel, but do not like the way that the standard Duration field looks on reports (...
Hi all,I was wondering if it was safe to use the ECC queue for a custom integration?Background is that we have an instance-to-instance integration, and web service calls are getting noticeably long. I'd like to queue outbound requests and process the...
Hello Everyone,I am creating a UI Action that is dependent on the choice of a checkbox.When I submit the request, I leave the checkbox unchecked, I want it to go to Schedule status, instead it keeps going to Estimate Approval.What am I doing wrong?
Hi,I want to add manual approver on the fly, means if any workflow approver want to add a new approver in between, then he should be able to add. and after approving from the manually added approver, the request should move to further activity in the...
I have a primary form which links via sys_id to a secondary form's foreign key. Users would only initiate create on the form by pressing the new button on a related list.Someone had created a create ACL in the secondary form that uses current.sys_i...
We are developing in a scoped application and cannot use getFields(). How can we revise the below code so that it works in a scoped app?var fields = gr.getFields();gs.addInfoMessage(data.sys_id);totalFields = fields.size();for (var i=0; i<fields.si...
I have a WCF service that is behind SSL and HTTPS.When I paste the WSDL into the WSDL XML field and try to Generate sample Soap messages I get the following error:Unable to load WSDL: java.lang.RuntimeException: java.net.SocketTimeoutException: conne...
I have a hosted REST endpoint that can be successfully hit from:web: https://webopstest.osmose.com/MgmtToolsApi/api/Authorization/AuthorizationTokenAsJSON/17/serv_utiliis fiddle: https://jsfiddle.net/48o0xgxq/2/ and Postman, iPhone, etcBut testin...
Presently I have a script that runs in a workflow that says after such and such happens, find the account in the sys_user table, and inactivate them. This all works perfectly, and the account is inactivated. The " problem " is that the action is done...
Hello all,We received a request to add a couple of users to the watch list of a record producer. Not sure how to accomplish this, but I see many people use List Collector. I'm not too knowledgeable on how to use the list collector to set the username...
Is there a way to setup parent/child relationships for HR Case. I know for Incidents you can click Configure > Related Lists and then add then select Incident > Parent Incident. I am not seeing an option like this for Hr Case (HR Case > Parent HR...
Hello all,We recently upgraded our test instance to Istanbul and activated UI16. I noticed that in UI16 the "favorite icons" colors are not Section 508 compliant because of the color contrast with the colors and our application navigator background #...
How to find out if an incident ticket is created from the portal.the contact type self service can be set even when you create a ticket from the service-now instance and not the portal.
Hi All,We are fairly new to Service now having only gone live in March. We currently have a long list of client contacts with several filters so we know who to email to notify when we have certain incidents. These filter the list by client compan...
Hello community,I have Change Requests and Service Requests (really any template that has True/False check boxes) that I need to populate or print out on email templates when they are "checked marked" or marked True.Here are the fields on the Change ...
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