How to enable zoom chat in the employee center

sivareddy · ‎12-01-2023

Hi All,

How to enable Zoom Chat in the Employee Center. Could anyone assist me?

@Pooja Gupta1 @Mark Roethof @Smriti Gupta

Regards,

Siva

Community Alums · ‎12-01-2023

Hi @sivareddy ,

Enable the Zoom Team Chat feature on your ServiceNow® instance by setting the related system properties.

Before you begin

Ensure you have installed and set up the latest version of the Zoom spoke (Zoom spoke v 4.0.3 or a higher version) application and Collaboration services plugin (sn_tcm_collab_hook) (Collaboration services v 3.7.0 or a higher version). 

Role required: admin

Procedure

In the navigation filter, enter sys_properties.list.
In the Name search field of the System Properties [sys_properties] table, enter sn_tcm_collab_hook.enable_zoom_chat_integration.
Select the system property sn_tcm_collab_hook.enable_zoom_chat_integration.
In the Value field, enter true.

Note:
The Value field entry is false by default.
Set the Read roles value to admin.
Select Update.

Result

The Zoom Team Chat feature on the ServiceNow instance is enabled.

sivareddy · ‎12-03-2023

Hi @Community Alums Thank you for your prompt response; however, it is providing the option to initiate a Zoom chat from a task record. However, I am looking for the zoom chat feature on the employee center portal.

PFA..

Regards,

Siva