User criteria diagnostics says CanView but catalog item not visible on portal
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08-17-2023 10:58 PM
Using the diagnostics tool, I found that a particular user is able to access a catalog item
However, when I go the services category on the portal, that particular catalog item is not being listed.
Checked the service potal code and found the following line:
while (itemRecord.next()) {
var catalogItemJS = new sn_sc.CatItem(itemRecord.getUniqueValue());
if (!catalogItemJS.canView())
continue;
.
.
.
}
Is there a way to know what canView() function is checking behind the scenes? It surely must be different than what the user criteria diagnostic tool is checking as the item becomes hidden on the portal because of the canView() check.
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11-30-2023 12:06 AM
Hi
I have the same issue 😞
any update please?
thank you
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12-03-2023 09:06 PM
Sorry, no.