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how to exclude record producer from SC popular item widgets in servicenow

jagruti
Tera Contributor
 
6 REPLIES 6

Mark Manders
Mega Patron

Popular = popular. If you don't want to use this as it is intended by ServiceNow, just create your own widget showing the Items/Producers you want to show there. If many people are using that RP, than it's a popular one.


Please mark any helpful or correct solutions as such. That helps others find their solutions.
Mark

Shruti
Mega Sage
Mega Sage

Hi,

Go to the portal and press + Ctrl right click on the widget -> Go to instance options and uncheck include record producers checkbox

Shruti_1-1738840416801.png

 

 

 

jagruti
Tera Contributor

My requirement is not to display record producer items under popular items widgets.

jagruti
Tera Contributor

I don't find this option to uncheck 

uncheck include record producers checkbox

jagruti_0-1738845091523.png