How to Expose the Account Sentiment field at DSI level for Support Management
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‎09-28-2023 05:50 AM
Hello Devs
I have got a requirement stating that I need to expose the Account Sentiment field at DSI level for support management.
Now the thing i did not get is:
What does it mean s at DSI level, Is it saying that I need to do it in DSI record ?
And for support management they are saying that there are users who are in diffrent groups and those groups are called as support management. I need to do it for those groups.
Please tell me how to achieve this and please explain What is DSI level and how to expose that field to those group.
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‎09-29-2023 06:52 AM
Thanks for the explanation.. Another que is.. Is DSI level means that field will be available on DSI record ?
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‎10-03-2023 12:23 AM
Can you tell me the process of bringing that field to DSI record ?