how to extract a incident record the state passed to on hold reason awaiting vendor

[Codi]

Hi Guys,

Is there any possibility to extract a incident record that have being assigned to “on hold > awaiting vendor” during its lifecycle even if the ticket is already closed or in progress.

Regards

[Anurag Tripathi]

HI,

What do you mean by 'extract a incident', is it export? if so , you can export incident any time in any state.

[AndersBGS]

Hi @Codi ,

Sure, you need to create an incident metric definition to capture the changes in "on hold reason". Please notice that this only works going forward and not historical on tickets. https://docs.servicenow.com/bundle/vancouver-platform-administration/page/use/reporting/concept/c_Me...

If my answer has helped with your question, please mark my answer as accepted solution and give a thumb up.

best regards

Anders 

[AndersBGS]

Hi @Codi 

If my answer has helped with your question, please mark my answer as accepted solution.

best regards

Anders 

[Dr Atul G- LNG]

Hi @Codi 

Not via direct report but you can create a Metric and then get the results.  OOTB metrics are there , have a look and give a try.