How to filter tasks that are created without SLA?

[Onoderav]

Hi, guys! 

I need some help, please. Have you ever seen something like this?

Customer required to create SLA to any new tasks created (from catalog task and incident task table) that don't have SLA defined at the beginning. I know that the best way is to attach the SLA directly to the item, but in this case, they asks us to identify tasks that don't have SLA defined and them, attach this SLA. I don't know how to filter those tasks that are created without SLA. 

Is it a good practice? Is it possible?

Do I make myself clear? 

[Niklas Peterson]

Hi,

To find the records you can use a report on the task table and use related list conditions for task_sla.

Regards,
Niklas

[Onoderav]

I tried something like this and now I can see the records that don't have SLA attached...

But how to set the conditions to start the SLA when the task created doesn't have SLA attached?

Because the customer have some catalog tasks and incident tasks that are created without SLA attached, and they want to attach this SLA, automatically. But I don't know what condition works for this case.

Is it possible? It doesn't seem a good practice what the customer is asking.

[Niklas Peterson]

Hi,

You can use the Repair SLA functionality to attach the missing SLAs.

https://docs.servicenow.com/bundle/vancouver-it-service-management/page/product/service-level-manage...

Just make sure you have updated the SLAs with the conditions that was missing so that SLAs will be attached.

Regards,
Niklas

[Onoderav]

Thanks for your help. I've tried Repair SLA at the beginning, but it's not exactly what the customer wants. 

Customer wants it to happens right in the moment when the task is created and no SLA is defined for the item.