How to find a FLOW when you only have the context sysid (interaction history record)

[Maria Quintero]

I have a problem with Support (Agent workspace) where apparently interactions are not automatically open, so our supporter has to manually pick them (phone calls). 

The strange things is that this always happens to new support workers, and it has been happening for a while now.

So when I open Record History, I see this field called Context, where It shows the Flow trigger "0fbf966597f5bd546eb9f286f053aff1" but I can't manage to find the flow with it. Can anyone help with this?

I'd like to track the Flow context to see if this could have failed, as she has the same roles as the rest of the supporters.

Thanks.

[Shamma Negi]

Hi ,

Please check this table : sys_flow_context and copy your sys_id here.

Hope it helps.

Regards,

Shamma

[Sandeep Rajput]

@Maria Quintero Please use the following steps to know about the flow when you have the context sys_id.

1. Navigate to sys_flow_context table or type https://<your instance url>/sys_flow_context.do

2.You will be navigated to the following page.

3. In the sys_id field, enter the sys_id of your context and search. You will be seeing a single record filtered.

The name field here shows the name of the flow which is associated with the context.

Hope this helps.

[Shamma Negi]

Try this also.

sys_flow_log and give Context equal to context record sys_id. It will give you logs.

Hope it helps.

Regards,

Shamma