How to find the sender of the email.

[Sandhya Karutu1]

We have some junk emails coming to our instance. We want to figure out the sender of the email. Please let me know if there is a way to find the sender of the email within service now

Thanks,

[Pradeep Sharma]

Hi Sandhya,

You may find the below thread helpful.

Spam in our Production ServiceNow instance.

[tony_barratt]

Hi Sandhya,

In an inbound action

http://wiki.servicenow.com/?title=Inbound_Email_Actions#Accessing_Email_Objects_with_Variables

6 Accessing Email Objects with Variables  

..

email.from

Contains an email address according to the following conditions. If the address listed in the email Headers field matches an existing user's Email address, this variable contains the user's Email address. If the address listed in the email Headers field does not match an existing user's Email address, this variable contains the address listed in the email Headers field (starting with Eureka Patch 5) or the Guest user's Email address (in versions prior to Eureka Patch 5).

..

email.origemail

Contains the email sender's address as listed in the email Headers.

Also you might be interested in email filters in general

Email Filters - ServiceNow Wiki

and specifically

2.1 SPAM Scoring

Every message sent through ServiceNow email servers is assessed for the likelihood of being spam. Based on this assessment, ServiceNow adds headers to each message that can be used for filtering within the customer instance using the Email Filters plugin. This is only available for instances that use the ServiceNow email infrastructure. See KB0549426 for more information.

Best Regards

Tony

[shashankjoshi]

Hi Sandhya,

1. Go to System Logs -> Emails

2. Group by "Type" (if Type is not available then add it by personalizing the list)

3. select any one of the mail from received Type.

4. scroll down for Header section.

      in Header section you will see 1st line with Return-Path:<abc.xyz@efg.com>

see below screenshot.

All the best..

Regards,

Shashank Joshi

[Tanaji Patil]

Hi Sandhya,

Open the email log and check the third field on the form-

If the sender email ID is there in your system then 'UserID' reference field will show you the sender.

If the sender is not there then you can get the email ID the email is sent from in the 'User' text field.

Thanks,

Tanaji