How to find top 5 resolvers of incidents and display those details in a dashboard through PA widget
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07-19-2023 09:39 AM
Hi All,
I want to find the top 5 resolvers of incidents along with their MTTR and SLA met percentages as shown in the below format.
Top Resolvers | MTTR | SLA | |
User 1 | 5 min | 91% | |
User 2 | 8 min | 88% | |
User 3 | 30 min | 78% | |
User 4 | 34 min | 76% | |
User 5 | 39 min | 70% |
Top 5 users with most number of resolved incidents along with their mean resolution time and SLA percentage as separate columns in the widget. Is this possible to achieve and how?
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