How to find top 5 resolvers of incidents and display those details in a dashboard through PA widget

nasreen7
Tera Contributor

Hi All,

 

I want to find the top 5 resolvers of incidents along with their MTTR and SLA met percentages as shown in the below format.

 

Top ResolversMTTRSLA
    
User 15 min91%
User 28 min88%
User 330 min78%
User 434 min76%
User 539 min70%

 

Top 5 users with most number of resolved incidents along with their mean resolution time and SLA percentage as separate columns in the widget. Is this possible to achieve and how?

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