How to fix CrossScopeAccessNotAllowedException for Virtual Agent API?

[Lokesh14]

I am getting 2 responses from Virtual Agent API and I see below error in Logs. I followed all the steps from this page https://docs.servicenow.com/bundle/paris-performance-analytics-and-reporting/page/administer/virtual-agent/concept/virtual-agent-api.html

org.mozilla.javascript.EcmaError: Cannot find function getMessage in object JavaException: com.glide.script.fencing.CrossScopeAccessNotAllowedException: Access to ScriptableRESTResponse.getBody from scope sn_va_as_service not allowed.

Can someone please tell me what I need to do to fix this? I have not added anything additional other than the instructions in the link.

[Ct111 · Accepted solution]

My inputs on below error

com.glide.script.fencing.CrossScopeAccessNotAllowedException:

You need to create record in cross scope table so that access is allowed . Set the status of the record to allowed 

Example for reference :

EXAMPLE1 for reference

For information about it read this doc, you can search cross scope in filter navigator

CRoss scope Record

[Lokesh14]

Thank you so much, that seemed to solve that error. However I get the following error when I make a call from the script.

Whereas when I make the same call through REST Client it doesn't give me any error and I get a response back on my webhook.

[Ct111]

Can you Mark my Answer as CORRECT and Helpful if it helped you in achieving your objective so that it helps anyone who is stuck with same issue

[Ankur Bawiskar]

Hi,

please share screenshot of the error

Regards
Ankur