How to fix filter breadcrumbs

Neeta1
Tera Contributor

‎10-31-2022 04:36 AM

Hi Experts,

 

In the form level state value is "Installed" , however in breadcrumb it is displaying "New". 

How to correct the value in breadcrumb  -

Filter.png

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kamlesh kjmar
Mega Sage
Mega Sage

‎10-31-2022 05:24 AM

Hi @Neeta1,

 

Reason why it's happenig is the backend value of status New that you see in your list view filter is same as the backend value of Status install that is stored in the record, but their front end value is different. 

 

To confirm this,  copy the the url from the address bar of the browser after applying your filter and check what is after status=%3d and then open the record and check what is the backend value of the field, I am sure it will be same.

https://dev60855.service-now.com/cmdb_ci_db_instance_list.do?sysparm_query=install_status%3D1&sysparm_first_row=1&sysparm_view=

 

I Hope this helps.

 

Please mark this helpful if this helps and Accept the solution if this solves your issue.

 

Regards,

Kamlesh

 

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kamlesh kjmar
Mega Sage
Mega Sage
In response to kamlesh kjmar

‎10-31-2022 05:37 AM - edited ‎10-31-2022 05:38 AM

@Neeta1 ,

 

Just to show you I created a same scenario in my instance:

kamleshkjmar_0-1667219529215.png

 

Now reason why it is different is because in filter the status value installed that I have set is coming from the parent table whose backend value is 1, but at the record level in status field I have created a custom choice New and kept it's backend value same i.e. 1 . This is the same scenario in your case.

 

kamleshkjmar_1-1667219819456.png

 

 

I Hope this helps.

 

Please mark this helpful if this helps and Accept the solution if this solves your issue.

 

Regards,

Kamlesh

 

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