How to fix the SOAP end point for update

[Kishore8]

Should i have to change SOAPendpoint in update form?????????

This is for insert

This is for update

Should i have to change SOAPendpoint in update form?????????

[Shishir Srivast]

Are you using with update or insert function, can you please also cross check if sys_id is correct?

[Kishore8]

Hi,

can you look into screen shot .....i have given sys_id of   instance 1 of current record ,

[Shishir Srivast]

okay, it should work then if sys_id exists on other instance, can you please try with just the content you want to update and see if it helps., example like below.

<soapenv:Envelope xmlns:soapenv="http://schemas.xmlsoap.org/soap/envelope/" xmlns:inc="http://www.service-now.com/incident">

<soapenv:Header/>

<soapenv:Body>

<inc:update>

<short_description>Test Ext 2</short_description>

<u_my_user>6816f79cc0a8016401c5a33be04be441</u_my_user>

<sys_id>032723d6dbd4c300003af91ebf9619b2</sys_id>

</inc:update>

</soapenv:Body>

</soapenv:Envelope>

[Kishore8]

Hi,

Thanks for your replay

for   particular record we given sys_id, then we can updated one record

incase, if we want to update 6 records of details then how can we update it, at every time we can't get sys_ids it takes large amount of time.

is there any better way to update the records..

Some times client can't understand   this sys_id process, then how can we overcome this.

[Shishir Srivast]

if you want to update destination instance record whenever source instance record being updated then you can have a Business Rule on source instance to achieve this. below sample business rule might help you.

(function executeRule(current, previous /*null when async*/) {

// Add your code here

try {

var s = new sn_ws.SOAPMessageV2('Transfer Incidents', 'update');

s.setStringParameterNoEscape('number', current.number);

s.setStringParameterNoEscape('short_description', current.short_description);

s.setStringParameter('active', current.active);

s.setStringParameterNoEscape('caller_id', current.caller_id);

var response = s.execute();

var responseBody = response.getBody();

var status = response.getStatusCode();

gs.log('responseBody' + responseBody);

gs.log('status' + status);

}

catch(ex) {

var message = ex.getMessage();

}

})(current, previous);