How to generate a link in virtual agent

[Pavan Kumar28]

Hi all,

We need to send a selected catalog item link for users to submit the RITM. Able to get selected catalog item link. Additionally, I'm trying to generate another link to redirect users to our company portal. I've used the Link Response component for this purpose. In the header of the Link Response, I added some text message and the anchor tag, but it's not displaying as a clickable link. I'm mentioning it in the header because I'm trying to display this link as a message, so I didn't choose the multiple link option in the Link Response component. Can anyone please help me get a clickable link?

Output:

Thanks,
Pavan.

[Sujatha V M]

@Pavan Kumar28 For the above scenario, I tried to replicate your issue in a two different ways and below is my implementation. 

Implementation - 1 : Just added a script response activity before link response activity. 

Implementation - 2 : Using the "Multiple Links" link list in "Link Response" activity by combing the label and link.

Note: If you want to get the header within the links, it requires more modification.

Reference Link [check the way KBs are listed] : https://www.dxsherpa.com/blogs/how-to-read-the-docs-virtual-agent-part-1/

Please mark this as helpful and accept it as a solution if this resolves your query.

Thanks,

Sujatha V.M.