How to get calendar availability of a user from outlook and populate in servicenow

Jk_
Tera Contributor

‎09-04-2023 11:41 PM

Hi All,

I want to get the user unavailability(OOO) from outlook to Servicenow, when a user is trying to assign a ticket to OOO user then a message should be pop up saying that the user is in OOO please reassign to someone else from team.

 

If I get OOO information from Outlook I will store in custom field of user form and use the same in the script to populate message.

 

Thanks

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Sandhyarani1
Tera Contributor

‎09-05-2023 12:01 AM

Hi @Jk_

 

Please look into the below community link it may be helpful https://www.servicenow.com/community/developer-forum/outlook-integration-get-calendar-availability-f...

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Jk_
Tera Contributor
In response to Sandhyarani1

‎09-05-2023 12:27 AM

How to get data from exchange server to integrate with SNow? not having clear idea. Can you help?

 

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