Hey all,I am following the documentation located here: http://wiki.servicenow.com/index.php?title=JSON_Web_Service and running into some unexpected issues.First, if I use the specific examples listed in the wiki article, I can get a JSON return:http:...
Here is a script I wrote to capture email headers and attach it as a related list to incidents:Table: sys_emailRun: After updateCondition: current.instance.changes() && current.instance.sys_class_name=="incident"var incID = current.instance;var incRE...
In our e-mail messages we would like to change the text of the URLs to something other than LINK when using ${URI} (for the technician's to link to their case, users their request in the app, etc.). Does anyone know of a way to do this?We experimente...
Hi, Has anyone restricted access to the "type filter text" search bar in the application navigator, I am in the process of rolling out a self service style read only view of customer incidents and requests but want to restrict any "back door" access ...
Hi, I'm new in developing applications in ServiceNow and I would really appreciate some assistance on the following;1) Does anyone have any idea on how to override the STAGE field to be in actvie mode like being able to modify the value to different ...
Hi there I have a record producer form as one of our service catalogue items. I need to get some of the populated variable information into the title or short description. Does anybody know how to do this?RegardsLuke
Hi, I've attached a screenshot of 2 fields I need to create on the cmdb_ci table so I can search for them in a WF. When i created them I did it on the Desktop Software and didn't realize it wouldn't be picked up in the Workflow Conditions. I am tryin...
Hi, will someone be able to help me regarding how to activate the "NEW" back in a List form?Someone from my team accidentally deactivate the "NEW" button and it seems like all the screen that should have this capability were all gone.Attached is the ...
We have the Integration - Nimsoft plug-in turned on, and it works well for Servers, creating incidents based on the severity of the alarm detected by the Nimsoft product(s). Now, we're trying to get it to work for Network gear. The problem I am havin...
Hello all,We're implementing Service Catalog, and as such we're building up quite the library of forms.One thing that seems to be a glaring piece of missing functionality is the ability to have custom field validations, e.g. for data types like URLs,...
I'm trying to have Service Now send an email notification to all members of a group whenever a change or change task is assigned to the group. I thought this was already configured (using Berlin) but I'm not seeing the emails go out. I'm looking at t...
Hoping someone can identify where my issue may exist. We're attempting to send some formatted emails into Service-Now in automated fashion. In our dev environment, the emails were inserted into Incident records without issue, maintaining the table fo...
Is there any way of editing the work notes (ie journal) field to remove an entry? For example, if somebody has put something in there which they shouldn't have, and which is now visible to all users, is it possible to remove just that one entry which...
I'm working on a Web Serviced integration with ServiceNow and Pinnacle, and during testing, I've been using the Background Scripts module to test, and when I try to invoke Outbound SOAP messages that work properly in the "Test" feature, I receive thi...
HI,How to hide the activity log for End users in incidents page.?They have to seen only the comments.
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