Join the #BuildWithBuildAgent Challenge! Get recognized, earn exclusive swag, and inspire the ServiceNow Community with what you can build using Build Agent.  Join the Challenge.

How to get Catalog Item past "In review" state?

qwertyflop
Giga Guru

‎04-13-2022 04:47 PM

I made the mistake of accidentally clicking the "Edit in Catalog Builder" UI Action on a Catalog Item and now it is stuck as inactive in the "In review" state until I get is "Reviewed". Where do I need to go to get it past this state so I can keep working on it?

Labels:
0 Helpfuls
  • 2,137 Views
6 REPLIES 6

DavidB905936084
Tera Contributor

‎05-09-2025 04:24 PM

To resolve a catalog item stuck in the "In review" state, follow these steps:

  • Log in to the affected instance.
  • Navigate to sys_cluster_state.list.
  • Check the records; they will show as offline.
  • Delete all records, wait 5 minutes, and refresh the list.
  • Ensure only one record shows as online.
  • Rerun the job, and it should work.

    Note: Delete all records even if one shows as online and another as offline

Chrisin3D
Tera Contributor
In response to DavidB905936084

‎06-20-2025 08:08 AM

Thank you! That worked.

(Only took around a minute for me) 

0 Helpfuls