How to get error logs into RITM activity

hemasree kanduk
Tera Contributor

‎03-15-2023 06:46 AM

When I am integrating some data into a table, because of some missing data i am getting an error this error I can able to see in sys logs this log now I need to populate this error log in the RITM activity.

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Syedmd08
Kilo Guru

‎03-15-2023 09:21 AM

To populate the error log in the RITM activity in ServiceNow, you can create a new field in the RITM table to store the error log information. Then, you can use a script or business rule to populate the error log field in the RITM record with the error information from the system logs.

Here are the general steps you can follow:

  1. Create a new field in the RITM table to store the error log information. You can do this by navigating to the RITM table definition in ServiceNow and adding a new field of type "text" or "journal" to the table.

  2. Write a script or business rule to populate the error log field in the RITM record with the error information from the system logs. The exact script or business rule you need will depend on the specifics of your integration and logging setup, but the general idea is to extract the relevant error information from the system logs and store it in the new field you created in step 1.

  3. Test the script or business rule to ensure that it is correctly populating the error log field in the RITM record with the desired information.

  4. Once you have confirmed that the script or business rule is working correctly, you can integrate it into your data integration process so that it runs automatically whenever there is an error.

By following these steps, you should be able to populate the error log information from your system logs into the RITM activity in ServiceNow, making it easier to track and troubleshoot any errors that arise during your data integration process.

 

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