How to get genius results for knowledge articles in ai search configuration in servicenow

Kopparapu Vyshn
Tera Contributor

‎05-17-2024 01:16 AM

I am getting actionable cards as genius results for catalog items but I am not getting genius results for knowledge articles. Can I know why this issue is happening and how to configure this?

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Harsha Pappala
Kilo Sage

‎05-31-2024 04:04 AM

Hi,

@Kopparapu Vyshn , were you able to get genius results for knowledge ?

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krishnakamal423
Tera Contributor

‎09-02-2024 04:46 AM

Same issue here. Did you find a way to configure this?

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Harsha Pappala
Kilo Sage
In response to krishnakamal423

‎09-02-2024 05:45 AM

Hi @krishnakamal423 , 

You need to activate the Q&A OOTB Genius result in the table ais_genius_result_configuration

Then connect it with the search profile of your portal and your application. 

Check the EVAM configuration, to make the genius result. ServiceNow documentation will be helpful