How to get Interaction details from an Incident or from a Change Request

[ChanakyaG]

If I create an Incident or a change request from an Interaction (Live Agent Chat) , I can see the Incident/Change details in Related Tasks in the Interaction record, but lets say If I visit the same Incident/Change record directly, How to identify from which interaction is it created from? I don't see a field on Incident/Change records showing that Info.

[Murthy Ch · Accepted solution]

Hello @ChanakyaG 

Make sure to add the below realted list in your incident form:

Hope it helps:)