How to get licensed users ?

[Gaurav Kumar15]

Hi All,

We want to check how many licensed users are there in the system. Whenever we see the number of users who are having any role in system from table - "sys_user_has_role", then number comes out to be -1600, but when i am using "getRoledUsers()" function in a script, then it gives me count as 1640. So i am not sure why there is difference between user count from table and script.

Could someone please let me know, how can i calculate licensed users via script.

Regards,

Gaurav Kumar

[Inactive_Us1474]

Could you post the getRoledUsers() script?

[Gaurav Kumar15]

Hi Akhil,

It is OOB function available for getting the count for licensed users. If you want to refer the code, please see global business rule by the name -> "getRoledUsers".

Thanks,

Gaurav

[Shiva Thomas]

Hi Gaurav,

The simple GUI way to avoid duplicate when you count user is to do your reports on the sys_user table, and not on the sys_user_has_role table.

CreateNow Users

PPS Users

ITIL Users

All users with at least a role

The same approach will also work with Glide Scripts.