I am wanting to restrict access to compose work notes and see posted work notes from the assignment group that is working on an incident, when a technician with an itil license is the caller. I have a role created and a group created to have those users put into already. I have tried creating ACLs for the sys_journal_field for read and a ACL for incident.work_notes write, but the caller (tech) can still see and compose work notes. Now we also want these techs to also continue to have full access to work notes when they are not the caller on the incident.
