Join the #BuildWithBuildAgent Challenge! Get recognized, earn exclusive swag, and inspire the ServiceNow Community with what you can build using Build Agent.  Join the Challenge.

How to get matcher table in data lookup definition in scope application?

NITIN MODI
Kilo Contributor

I have created 1 table NeedIt_lookup (extended Task table) and NeedIt_Priority_Lookup - (Data Lookup Definition) - where I am not getting matcher table.... please help to get it or how set priority through impact and urgency.

I have already set priority data lookup rules for scope application(NeedIt). (below is SS)

find_real_file.png

find_real_file.png

1 ACCEPTED SOLUTION

Tushar Sharma2
Kilo Guru

Hello Nitin,

Lookup table must extend the Data Lookup Matcher Rules [dl_matcher] table.

 

Regards,

Tushar

View solution in original post

7 REPLIES 7

Thanks to you, I solve the same issue.

Hurleybird
Tera Expert

Did you find a solution to this? I'm having a similar challenge to set Priority based on Impact and Ugency for Case (Customer Service scope).

bharatbansode
Tera Contributor

Hello, 

@Tushar Sharma2, I'm facing issue in Application scope followed steps mentioned by you.