How to get Recommended Actions to appear in workspaces?

[e_wilber]

I have both plugins installed for CSM and ITSM for Recommended Actions, including an additional Advanced plugin and I can't get anything to appear in the workspaces. 

The limited OOB recommendations were loaded and I created a few extra examples on my own, but there's nothing in the workspaces that show the tab for Recommended Actions itself.

Is there a step I am missing where we modify the workspaces to include Recommended Actions?

[Allen Andreas]

Hi,

Just to double-check, please ensure you've followed steps at the bottom here: https://docs.servicenow.com/csh?topicname=nba.html&version=latest and then more specifically here: https://docs.servicenow.com/csh?topicname=configure-recommended-actions.html&version=latest 

Also, be advised that this is for configurable workspaces, not legacy "Agent workspace" type interfaces. Does this help?

[alexankaras]

Old article, but posting this here for anyone landing here - Please review this article:

Adding the "Recommended Actions" panel within a (custom) workspace