DISCLAIMER: This article describes a proposed solution to support this use case.
The proposed solution requires configuration/customization, as such, there is no liability for ServiceNow to provide support, apply changes, fix defects and review impact during future upgrades.
The purpose of this article (video) is to help you understand how to add the "Recommended Actions" side-panel within any workspace and make it functional:
- Add the panel to a workspace's record page.
- Configure Recommended Actions for a custom task type.
Related Links:
Configuring AI Search (Search Configurations)
Configuring Recommended Actions
