How to get RITM's in my_requests page on service portal?

Swathi14
Tera Contributor

Hello Community,

Am facing a challenge to get RITMs in Requests of service portal menu. When clicked on menu option, it redirects to my_requests page, which in turn contain 'My Requests' widget. OOB it shows REQ's, instead I want to show RITM's.

find_real_file.png

 

Please let me know how to do it.

Thanks in advance.

7 REPLIES 7

Khasim445
Tera Contributor

Thanks Kezza, It's working now

Khasim445
Tera Contributor

Thank you @Kezza , it's working now

WOW Thanks, this worked and your instructions were easy to follow.