How to get Service Portal variables editable and not ready only?

[Gemma4]

Hi,

My PDI is allowing variables to be edited after a request is submitted but my dev instance is making them all read only. I couldn't  find anything in the acls but I'm not sure. I checked other catalog items and they are also doing the same thing; any ideas?

[Pradeep19]

Hi Gemma,

Could you please check Catalog client script or Catalog UI Policy, maybe there is Catalog client script or Catalog UI policy which makes variables read-only after form submit.

[Gemma4]

I checked the  Standard Ticket configuration, and didn't find anything with an entry with Variable; see attached. In addition, I verified catalog client scripts and catalog ui Policies didn't have anything for request Item. 

I created the following client script to allow variables to be edited but that didn't work. 

I had to add the role pmsubmitter to a new acl for write for sc_req_items_variables.  See attached. Is this the best approach? After making my change the  variables can be edited- see attached. Shouldn't the users of had this access out of the box? 

thanks
Gemma

[Raghu3]

Check UI policies, There should be an UI policy on which apply on requested item is true and UI policy action might be making the variables read only

[maroon_byte]

Are you using Standard Ticket? If so, then

1. Navigate to 'Standard Ticket Configuration' list

2. Open the record for 'sc_req_item' 

3. Scroll down to 'Tab Configurations' related list

4. Look for an entry with type = 'Variable Editor(Read-only)'