How to get started with the CMDB

[is_12]

Hi Community,

I hope all you are doing great. !!

Basically I wanted to understand on the cmdb like what is CI, classes if CI's, CI data modelling, install base item, product inventory, sold product, CI relationship's, service offering.

Can anyone suggest any good document or the study material, or you tube videos or any nowlearning course.

Thanks In advance

[Bhavya11]

hi @is_12 

Please go through this learning in ServiceNow University  

[Tanushree Maiti]

Hi @is_12 

Go through Following courses:

Configuration Management Database (CMDB) Fundamentals On Demand

Common Service Data Model (CSDM) Fundamentals

.Introduction to CMDB Workspace

In parallel , get Ready for CIS- DF certification:

Refer: 

https://www.servicenow.com/community/cmdb-forum/my-experience-how-i-pass-cis-data-foundations-cis-d…

https://www.servicenow.com/community/cmdb-forum/article-2-my-cheat-sheet-on-data-foundation-cmdb-am…

[yashkamde]

Hello  ,

Study the Quick go through on CMDB basics:

1) CI (Configuration Item): Any tracked component of the IT/business environment (server, app, service, etc.) 2) CI Classes: Hierarchy of tables extending cmdb_ci (e.g., cmdb_ci_server, cmdb_ci_appl) each class adds specific attributes.

3) CI Data Modelling: Designing/extending CMDB schema correctly, ideally following ServiceNow's CSDM framework.

4) Install Base Item: An actual deployed instance of a product linked to a CI.

5) Product Inventory: Available/unsold stock of a product model.

6) Sold Product: A product instance that's been sold to a customer.

7) CI Relationships: How CIs connect (Runs on/Runs, Depends on/Used by, etc.) key for impact analysis.

😎 Service Offering: A specific variant of a Business Service with its own SLAs/supporting CIs.

Refer below for detailed understanding :

Configuration Management Database (CMDB) Fundamentals On Demand 

If my response helped mark as helpful and accept the solution.

[Dr Atul G- LNG]

Hi  

here my few videos

https://youtu.be/jkhTW08WIuU

https://youtu.be/YRnZjFZE3VI

https://youtu.be/3RhIYSKwwpI

https://youtu.be/uxQfGxOwwEI

https://youtu.be/Oi69-7GHOGs