How to get the counters(Number of Helpful Votes) for KPI's
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04-23-2025 07:21 AM
How to get the Helpful Votes only (yes), cause in database we have the consolidated Counter for Helpful Votes (Yes & NO both).
KPI Name | Description |
Article Helpfulness | Monitor the ratings on articles to gauge their effectiveness and relevance. Formula: (Number of Helpful Votes / Total Number of Votes) * 100 |
Target: >80% Helpful Votes |
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