How to get the counters(Number of Helpful Votes) for KPI's

er_anmolmittal
Tera Contributor

How to get the Helpful Votes only  (yes), cause in database we have the consolidated Counter for Helpful Votes (Yes & NO both).

 

er_anmolmittal_0-1745417931762.png

 

KPI Name

Description

Article Helpfulness

Monitor the ratings on articles to gauge their effectiveness and relevance.

Formula: (Number of Helpful Votes / Total Number of Votes) * 100

Target: >80% Helpful Votes

 

 

0 REPLIES 0