How to get the description of a catalog item in the table

[F_bio Santos]

Im trying to get the description of a "Catalog item" go to a "Record" created, in a table. Im using a flow so that when I order the "Catalog Item" it creates the record, but the description tha tI put on the "Portal" is not appearing on the "Record".

[Sagar Pagar]

Hi @F_bio Santos,

You need to get the Catalog item description as below and store it in variable/ field.

Requested Item Record --> Catalog item [cat_item] --> Description [description]

If my response helps to solve your issue. Kindly mark it as helpful & correct. It will be helpful for future readers.

Thanks,

Sagar Pagar

[F_bio Santos]

Hi @Sagar Pagar 

It does not appear "Catalog item" under "Requested Item Record"

[Ahmmed Ali]

Hello @F_bio Santos 

I think you are currently copying RITM description instead of variable description's value to target table. You need to get variables data and then use in create record action. 

Refer below post on how to read variables value in flow for RITM:

https://www.servicenow.com/community/developer-articles/access-ritm-variables-using-flow-designer/ta...

Thank you,

Ali

[Ranjit Nimbalka · Accepted solution]

Hi @F_bio Santos 

above step 1 add one more action name get catalog variable(present in servicenow core) enter the proper data into the action like 1. RITM number 2.Catalog item name and select the description from available variables.

and then add this to your description field of table.

Regards,

Ranjit Nimbalkar