How to get the description of a catalog item in the table

F_bio Santos
Kilo Sage

Im trying to get the description of a "Catalog item" go to a "Record" created, in a table. Im using a flow so that when I order the "Catalog Item" it creates the record, but the description tha tI put on the "Portal" is not appearing on the "Record".


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CatalogPortal.PNG

1 ACCEPTED SOLUTION

Ranjit Nimbalka
Mega Sage

Hi @F_bio Santos 

above step 1 add one more action name get catalog variable(present in servicenow core) enter the proper data into the action like 1. RITM number 2.Catalog item name and select the description from available variables.

and then add this to your description field of table.

 

Regards,

Ranjit Nimbalkar

View solution in original post

6 REPLIES 6

Hi @Ranjit Nimbalka 

It does not appear "Catalog item" under "Requested Item Record"

F_bioSantos_0-1689688372417.png

 

 




you need to add new action get catalog variable above create generic table record.

in that you will fetch catalog item variable data and then you will assign that to your table fieldScreenshot 2023-07-18 at 7.26.18 PM.pngScreenshot 2023-07-18 at 7.26.29 PM.png

like above screenshots.

Regards,

Ranjit