How to get value in field to show on RITM and TASK

[Roshni1]

Hoping for some help.  The requirement is when the IT Site Code is selected it pulls the City field in the read only field.  This is populating in the for on SP but not within the RITM or TASK as shown below. 

Is there a way to get this to show the value.  Not very good with scripting. 

Thank you 

[Ankur Bawiskar]

@Roshni1 

Since you confirmed the population is working in SP.

the script which is populating it for SP ensure that catalog client script is set with Applies on RITM and SC Task as checked

If my response helped please mark it correct and close the thread so that it benefits future readers.

[Roshni1]

Thank you! 

[Ankur Bawiskar]

@Roshni1 

Did my response helped you in resolving?

Thank you for marking my response as helpful.

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If my response helped please mark it correct as well so that it benefits future readers.

[Shivalika · Accepted solution]

Hello @Roshni1 

If you are using a script - make sure - "Apply on RITM" and "Apply on Task" is checked on the script. 

If you are using "Auto Populate" tab directly - there wouldn't have been this issue. 

Kindly mark my answer as helpful and accept solution if it helped you in anyway. This will help me be recognized for the efforts and also move this questions from unsolved to solved bucket. 

Regards,

Shivalika 

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