How to have a calendar feature on change request that enables users to select any 20-minute slot

[Pranavi07]

Hi,

How to configure/use a calendar or report so that on a particular day of the week, we can have a 20min slots to schedule a change request.

ie, the planned start date and planned end date should be selectable based on the available slots in this schedule. 

We would require a calendar pop-up something like shown in the below picture except that we require it only on wednesdays and only between 3pm to 4:30pm

[mattystern]

Hi Pranavi,

I haven't personally worked with this appointment window before, but according to the documentation you should be able to set:

• Whether the window shows available appointments in a day or week view
• The length of the appointment windows (for example, 2 hours)
• The start and end times for the appointment windows
• The number of appointments available per day

See document here: https://docs.servicenow.com/bundle/sandiego-field-service-management/page/product/field-service-mana...

[Pranavi07]

Hi @mattystern ,

Thanks for replying!

I have checked this and this requires a plugin (appointment booking) and I have installed it on my PDI but this seems to be for catalog items (as the catalog item field is mandatory). I am not sure if they agrees for the plugin installation. We want the calendar with slots for the internal users (itil) from the native instance view when they are trying to create change request. .

Could you please suggest me here?

[mattystern]

Hi @Pranavi07 

I was able to add this by switching to the application and adding a 0.2 hour (value 20) in the listing under "Appointment window" and "Work duration." Here are some screenshots from my PDI:

[Pranavi07]

Hi @mattystern ,

Thanks!

sorry if this is noob but would you mind showing what you have selected in the catalog information. I am asking this because we don't have any catalog for this and we don't intend to create any. All we use is a change_request native form with a custom view. Also, could you please show how this calendar/appointment booking will be shown on change_Request form once everything is configured?