How to hide Agent Name on a case form on a portal?

The Matrix
Tera Contributor

‎03-25-2024 11:42 AM

Hi Team,

Need help on the following issue.

How do I remove the Agent Name on a case form which is created from Record Producer in Service Portal? Need to remove only on portal form. 

Refer below screenshot. 

SiddharamTaka1_0-1711392252325.png

Thanks

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Dr Atul G- LNG
Tera Patron
Tera Patron

‎03-25-2024 12:00 PM

Hi @The Matrix 

 

It is not best practice to remove the agent name, It is OOTB and making changes can create technical debt.

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Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
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