How to hide alert message pop up based on the duration or click

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ChanchalG
Tera Expert

‎03-19-2025 06:53 AM

Hi,

I have a requirement where they want to hide the alert message automatically after some duration or once cursor get click anywhere else in screen.

I want to check if there is any way to decrease/ Increase alert message popup duration and if we can configure something on click.

Thanks,
Chanchal

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ChanchalG
Tera Expert
In response to Shivalika

‎03-24-2025 09:12 AM

Hello,

I have raised a case with ServiceNow. and its seems this system property (glide.service-portal.notification_timeout.seconds) should work but if the UI accessibility user preference is enabled this system property will not work.

so if you want a time out accessibility user preference should be disabled.

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Shivalika
Mega Sage
In response to ChanchalG

‎03-24-2025 09:19 AM

Hello @ChanchalG 

 

It's great that it worked for you. 

 

Kindly mark my answer as helpful and accept solution if it helped you in anyway. This will help me be recognized for the efforts and also move this questions from unsolved to solved bucket. 

 

Regards,

 

Shivalika 

 

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