How to hide all the Configuration item (cmdb_ci) records in Configuration item in incident and Reque

[mania]

Hi,

For the "Configuration Item" field, it is populated with OOB items. Can you hide the OOB items from the "Configuration Item" field? - How to hide all the Configuration item (cmdb_ci) records in Configuration item in incident and Request form.

Can you please help on this.

Thanks in Advance!

[manjusha_]

@mania just check if there is   any filter you can apply  on cmdb_ci table to get ci's of your organization only 

Share that filter query here

Or check with your client  if you can deactivate all OOTB ci's

Thanks,

Manjusha Bangale

[mania]

@manjusha_ 

By using filter condition from cmdb_ci is worked in Request form but i used same filter condition in incident form is not worked.

So can you please any solution you have in incident form. Please let me know.

Thanks!

ManiA

[manjusha_]

@mania 

Can you share screenshot of filter applied on incident configuration item fields?

Thanks,

Manjusha Bangale

[mania]

@manjusha_ 

Same condition i used in Request form also but there it will worked but here its not worked.

Thanks!

[mania]

@manjusha_ 

Attached screenshot. Can you please suggest me any other solution you have on incident form?

Thanks!

ManiA