How to hide all the Configuration item (cmdb_ci) records in Configuration item in incident and Reque

[mania]

Hi,

For the "Configuration Item" field, it is populated with OOB items. Can you hide the OOB items from the "Configuration Item" field? - How to hide all the Configuration item (cmdb_ci) records in Configuration item in incident and Request form.

Can you please help on this.

Thanks in Advance!

[manjusha_]

@mania 

This is not the correct way to add filter 

you should not add filter condition based on created by or updated by 

you can add filter based on state value or some other field which differentiate OOTB ci's

 try solution suggested by Priddybroderick

Thanks,

Manjusha Bangale

[Priddybroderick]

To hide all Configuration Item (cmdb_ci) records in the Incident and Request forms, you can customize the form views by configuring the visibility settings for the cmdb_ci field. This can usually be achieved through the form designer or UI policy settings. If you need more detailed instructions of  , please provide information about the platform or tool you're using, and I'll be happy to help further.