How to hide approve button based on role in service portal

[vivek11]

[vivek11]

Hi @RaghavSh , Thanks for your detailed explanation.

actually, the requirement is the 'approve request' comments window is showing for only some of the users with request_app custom role . For other roles request is directly approving by skipping this comments window. I want to understand where it is defined ?

[RaghavSh]

@vivek11 If "request_app" is a custom role and OOB i did not find this comment window. I believe this is a customisation done at your end. You need to check when this window is displayed and from which widget.

Answering this question without the widget customization details will not be possible.

[RaghavSh]

@vivek11 Were you able to find the customisation?

[Ankur Bawiskar]

@vivek11 

please check if any customization done on that widget.

what debugging did you do?

If my response helped please mark it correct and close the thread so that it benefits future readers.

[ChrisBurks]

I agree with @Ankur Bawiskar . If this person shouldn't approve the request, why is this person getting an approval request? This seems more like a process configuration issue.