How to Hide Attachment icon when the ticket status become "closed"

[s_s]

Hello.

When I closed a ticket, I would like to hide the attachment icon.

I referred to https://community.servicenow.com/community　id=community_question&sys_id=14fa8dc0db8b5b0423f4a345ca96... and created client script as below.

function onChange(control, oldValue, newValue, isLoading, isTemplate) {
    var checkValue = g_form.getDisplayBox('state').value;
    if (checkValue == "Closed"){
        g_form.disableAttachments();
    } else {
        g_form.enableAttachments();
    }
}

However, It doesn't work.

I would appreciate it if you could answer.

[Omkar Mone]

Hi 

The below code would hide the attachment icon ( DOM manipulation is required), it wont work on portal, also remember to untick the isolate script checkbox on the client script that prevents the dom manipulations.

function onChange(control, oldValue, newValue, isLoading, isTemplate) {
    var checkValue = g_form.getDisplayBox('state').value;
    if (checkValue == "Closed"){
        var attachmentButton = top.document.getElementsByTagName('sp-attachment-button');
	attachmentButton[0].parentNode.hidden = true;
        //g_form.disableAttachments();
    } else {
        //g_form.enableAttachments();
    }
}

Hope this helps.

Regards

Omkar Mone

[Omkar Mone · Accepted solution]

Hi 

Sorry for the script above, please try with this - 

function onChange(control, oldValue, newValue, isLoading, isTemplate) {
    //var checkValue = g_form.getValue('state').value;
    if (newValue == 7)//check for Closed state backend value{
        g_form.disableAttachments();
    } else {
        g_form.enableAttachments();
    }
}

Regards

Omkar Mone

[s_s]

Thank you for your reply.

Sorry for the lack of explanation.

I would like to apply the client script to case tickets.

Therefore,  the value should be 3,but even if  I changed this value to 3, the attachment icon didn't hide.

[Sanket Khabiya]

Hi,

Please try with below solution: 

write script on onload client script

function onLoad() {
	//Type appropriate comment here, and begin script below

	var checkValue = g_form.getDisplayBox('state').value;



	if (checkValue == '7')     //7 is value of Close state
	{

		g_form.disableAttachments();

	} else {

		g_form.enableAttachments();

	}


}

Regards,

Sanket