How to hide back button in form?

Sadique Kabir · ‎03-26-2024

Hi All,

How to disable the Back button in Service Now.

Did anyone worked on this. Any help will be greatly appreciated.

Regards,

Sadique

Note:- I have already tried some methods/codes that is available in community but not working.

Robbie · ‎03-26-2024

Hi @Sadique Kabir,

This can be achieved with 2 steps as outlined below, however, I would like to ask what you're trying to achieve by removing this? What happens if someone uses the back button in the browser itself?

To answer your question directly however:

- Create below onLoad client script

- Make sure the 'isolate script' column for this script is set to false (Default is set to true to prevent DOM manipulation) - See below.

To help others (or for me to help you more directly), please mark this response correct by clicking on Accept as Solution and/or Helpful.

Thanks, Robbie

Script:

function onLoad() {
    // This hides the back button
	document.getElementsByClassName("btn btn-default icon-chevron-left navbar-btn")[0].style.display="none"; 
}

'Isolate script' set to false. (see below)

View solution in original post

Robbie · ‎11-21-2024

Hi @GG_Indirakumar,

You'll see the above script is written specifically for the 'problem' table. Have you ensured upon creating the script you've selected the scoped table for which you want to hide the back button. For example, if this was for CSM (Scoped Customer Service Management app), the table field would need to reflect the 'sn_customerservice_case' table.

(You may also need to update the 'Application' field depending on the Scope and testing)

To help others (or for me to help you more directly), please mark this response correct by clicking on Accept as Solution and/or Kudos.

  Thanks, Robbie