how to hide comments to users on an article but have comments box available for all users to add comments
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02-24-2017 06:31 AM
Hello there to all of the community. I have been running in to a halt when trying to limit the view of the live feedback comments. I will like to hide the comments made on an article but at the same time have the text box available for users to enter new comments. Can I get this done by adding roles? Where can I add these roles? The property module of the knowledge bases doesn't have all the capabilities to make this happen.
I will greatly appreciate your help.
Luis
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02-24-2017 06:44 AM
Hello Luis,
When you mean 'Add comments', does this not include the 'Flag article' option? When you disable commenting on the article, this hides the comment text field and comments, but the user should be able to still flag the article and add a comment (knowledge feedback).
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02-24-2017 07:24 AM
Hello there,
No this does not include the flag article option. Just the comments. I want to show all comments on kb articles to specific users kb managers or kb admins, but still leave the capability to regular users to add comments to the articles but hiding the previous comments made. Actually the flag option I will like to make it show as well depending on the role of the user.
Thanks for the reply.
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02-27-2017 05:25 AM
Hello again to all of the community. I am using the Helsinki version on my instance. I have been running in to a halt when trying to limit the view of the live feedback comments. I will like to hide the comments made on a knowledge base article but at the same time have the comments box available for users to enter new comments. Can I get this done by adding roles? Where can I add these roles? The property module of the knowledge bases doesn't have all the capabilities to make this happen.
I will greatly appreciate your help.
Luis
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09-01-2017 12:43 PM
I have the same question. I want to give my users the option to tell me the feedback on the article but I don't want everyone to see whatever everyone else wrote. This seems to be a very basic feedback option but from what I can tell, it's not a simple switch.
Any updates on this? I am on the latest version of Jakarta.
