How to hide Customer History tab in CSM Workspace Case Record?

[swethavelu]

Hi Community,

I have a requirement to hide the Customer History tab under the Case record in CSM Workspace.
Steps I tried:

• Went to UI Builder → Page Collections → Customer Default Record Post-Details.
• Opened Customer Activity Default, duplicated the variant with the lowest order, and hid the Customer Activity component.

However, the Customer History tab is still visible.
Why is this happening, and what is the correct way to hide the Customer History tab?

Fyi,

Any guidance would be appreciated!

[Shruti · Accepted solution]

Hi

Navigate to sys_ux_screen.LIST

Deactivate this UX screen sys_id = 6e303e9e85951110f8774b5b4620140f