How to hide KB category if it does not contain any KB article?

Pranav28 · ‎01-31-2022

On the service portal side, we want to hide the KB category if it does not contain any article in it.

I have tried enabling following property; but it's not working on the portal side.

Can somebody pleas help in this?

Thank you!

Anil Lande · ‎01-31-2022

Can you please share on which page you want to hide it?

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Thanks
Anil Lande

Pranav28 · ‎01-31-2022

Hi Anil,

I want to hide those on kb_search (Knowledge Search) page.

What I really want is, -
When we search for the KB article, on the left side, filter criteria appears.
In that filters criteria, I want to display only those categories for which articles are available.

Eg. In the below screenshot, Knowledge Base is selected and accordingly respective all categories are visible. But I want to display only those categories for which articles are available.

Willem · ‎01-31-2022

Hi Pranav,

If you go to the Categories widget on the portal and Ctrl + Right click you can edit the Widget instance options:

Then you can change the Property below. It is set to 0 by default, but you can increase the number:

Pranav28 · ‎01-31-2022

Hi Willem,

It's not working. What I really want is, -
When we search for the KB article, on the left side, filter criteria appears.
In that filters criteria, I want to display only those categories for which articles are available.

Eg. In the below screenshot, Knowledge Base is selected and accordingly respective all categories are visible. But I want to display only those categories for which articles are available.